Refund & Cancellation Policy

Effective date: September 6, 2026

This policy explains how subscription cancellations and refunds work for the Rohirrim service operated by US PROGRAMMING LLC. It forms part of our Terms of Service.

1. Subscription billing

Paid plans are billed monthly in advance. Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. All payments are processed securely through Stripe.

2. Cancelling your subscription

You can cancel your subscription at any time, yourself, from the subscription settings in your account — you don't need to contact us. When you cancel:

• Your cancellation stops all future renewals and charges.
• You keep access to your paid features through the end of the billing period you have already paid for.
• You will not be charged again after you cancel.

3. Refunds

Subscriptions are billed in advance for access to the software. Payments are non-refundable: we do not provide cash refunds for partial billing periods, unused time, or subscriptions cancelled mid-cycle. Because you can cancel at any time from your account to stop your next renewal, please cancel before your renewal date if you do not wish to be billed for the coming period.

Adding or removing seats. Your plan is priced per seat, and seats follow your active team. When a seat is added, the prorated amount for the remainder of the current billing period is added to your next monthly invoice (nothing is charged mid-cycle). When a seat is removed, the unused prorated amount is applied as a credit toward your next invoice rather than refunded. Your recurring charge adjusts to the current seat count at your next renewal.

The one exception is a genuine billing error — for example a duplicate charge, or a charge after you had already cancelled. If that happens, contact us and we will review it promptly and correct any error.

4. Reporting a billing error

Email contact@rohirrim.me from the email address on your account with a brief description. If we confirm a billing error, the correction is issued to your original payment method and typically appears within 5–10 business days, depending on your bank or card issuer.

5. Custom development services

Custom software development engagements are governed by the separate written agreement for that project. Refund and payment terms for those services are set out in that agreement rather than this policy.

6. Contact

Questions about billing, cancellations, or refunds? Reach us at contact@rohirrim.me.